Water damage in Raleigh? We're already on our way.
Veteran-owned, IICRC-certified, and on-scene in 60 minutes or less anywhere inside the I-540 loop. We extract, dry, document, and rebuild — all under one roof.
Find us in West Raleigh — minutes from anywhere in the Triangle.
8804 Gulf Ct Suite H
Raleigh, NC 27617
Local crews. Local response times. Local accountability.
When a pipe bursts in Five Points or a storm rolls through North Hills, the minutes that follow decide whether you're facing a clean-up or a rebuild. OCI Restoration is headquartered at 8804 Gulf Court in West Raleigh — not a franchise, not a national call center routing you to whoever's closest. Our trucks live here. Our techs live here. Our license is North Carolina.
We've spent over a decade pulling water out of Raleigh homes — from older bungalows in Mordecai to new builds in Brier Creek. We know the neighborhoods, the older galvanized plumbing in certain pockets of the city, and which insurance adjusters work which carriers. That local fluency shaves days off your claim and your displacement.
Every kind of water emergency. One phone number.
From a slow leak under a vanity to a Category 3 sewage backup in the basement, we handle the entire restoration arc — extraction through reconstruction — without subcontractor handoffs.
Emergency Water Removal
Truck-mounted extractors and submersible pumps remove standing water fast. We start within minutes of arrival to prevent secondary damage.
Structural Drying & Dehumidification
Industrial air movers and LGR dehumidifiers calibrated to Raleigh's humidity. We document moisture levels daily to industry standards.
Burst & Frozen Pipe Response
Cold snaps hit Wake County harder than people expect. We've responded to thousands of burst-pipe calls and coordinate with plumbers in real time.
Category 3 Sewage Cleanup
OSHA-compliant biohazard protocols, containment, antimicrobial treatment, and full disposal. Not every Raleigh restoration company is licensed for this — we are.
Mold Remediation
Untreated water becomes mold inside 48 hours. We pivot from drying to remediation seamlessly when mold is found, with full containment and HEPA filtration.
Reconstruction & Build-Back
NC-licensed general contractor (L.67743). Drywall, flooring, cabinetry, paint — we put your home back together so you don't manage a second crew.
No guesswork. No surprises.
Restoration without documentation is a fight with your insurance company waiting to happen. Here's how we work — from the call to the keys back in your hand.
You Call
Live dispatcher 24/7. We log your address, situation, and insurance carrier before we hang up.
We Arrive
Certified technician on-site in 60 minutes. Moisture mapping, photo documentation, scope built on the spot.
We Mitigate
Equipment placed, drying begins, daily moisture readings logged to Xactimate-aligned standards your carrier expects.
We Rebuild
Once dry, our reconstruction crew takes over. One team, one invoice, one accountable contractor.
70+ five-star reviews. Earned, not bought.
"On a Saturday night we had a pipe burst and they came out immediately. They were here until midnight and walked us through every step needed to get our kitchen repaired. Great customer service and highly recommend!"
"From the start, Dustin was thorough and patient as he explained the extent of the problem. One of the reasons we chose OCI was that they offer both mold remediation and reconstruction — something many other companies didn't offer."
"Jordan & Juan were great to work with. They were quick to respond to our water problem and very knowledgeable on the water removal restoration process. A great team."
"Dustin and his team were very helpful to explain the process and pricing for remediating our water damage along with how it's all coordinated with our insurance company. So appreciative — especially on a Sunday morning."
We work directly with your insurance.
Most homeowners haven't filed a water damage claim before. We have — thousands of times. OCI bills your carrier directly, documents to Xactimate standards, and handles the adjuster conversation so you don't lose sleep over what's covered.
Bring us your declarations page. We'll handle the rest.
Things Raleigh homeowners ask before they call.
How fast can OCI arrive after a water emergency in Raleigh?
We target a 60-minute on-site response anywhere inside the I-540 loop and most of Wake County. Our dispatcher answers live, 24/7 — no answering service, no callbacks. The crew is rolling before you finish the call.
Will my homeowners insurance cover this?
Most sudden, accidental water damage — burst pipes, appliance failures, roof leaks from a storm — is covered under standard NC homeowners policies. We bill your carrier directly and document every step to the standards adjusters expect, so claims move faster and approve cleaner.
How long does restoration take?
Drying and mitigation typically run 3 to 5 days. If reconstruction is needed — drywall, flooring, cabinetry — the full project usually finishes in 2 to 6 weeks depending on scope. Because we handle both phases in-house, there's no waiting on a second contractor.
Is OCI Restoration veteran-owned and licensed in NC?
Yes. Founded and owned by Andy Onofrio, a Marine Corps veteran. We hold NC General Contractor License L.67743 and every field technician is IICRC-certified.
What if I find mold during restoration?
Untreated water becomes mold inside 48 hours, so it's a question we hit often. If mold appears, we pivot to remediation under the same project — containment, HEPA filtration, antimicrobial treatment, and post-remediation verification. No second contractor, no scope gap.
Do you serve outside Raleigh proper?
Yes — our 25-mile service radius covers Durham, Cary, Apex, Wake Forest, Morrisville, Chapel Hill, Holly Springs, Garner, Knightdale, and most of the Triangle. Call us with your zip and we'll confirm coverage.
Water doesn't wait. Neither do we.
Live dispatcher, 24/7. Certified technician on-site in 60 minutes across the Triangle.
(919) 420-3500