Welcome to OCI Restoration. These Terms of Service ("Terms") govern your use of our website (ocirestoration.com). By accessing or using our website, you agree to be bound by these Terms. If you don't agree, please don't use our website.

Important: These Terms govern your use of our website only. They do not govern any restoration services we perform for you — those services are governed by a separate written service agreement that you'll sign before work begins.

1. About OCI Restoration

OCI Restoration is a North Carolina licensed General Contractor (License No. L.67743), veteran-owned and operating from Raleigh, North Carolina. We provide property restoration services throughout the Triangle region, including water damage restoration, fire and smoke damage restoration, mold remediation, storm damage restoration, biohazard and trauma cleanup, contents cleaning, board-up and tarping, and full reconstruction.

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable federal, state, or local law
• Attempt to gain unauthorized access to any part of our website or systems
• Use any automated system (bots, scrapers, spiders, etc.) to access our website
• Transmit viruses, malware, or other harmful code through our website
• Impersonate any person or entity, or misrepresent your affiliation with anyone
• Use our website to harass, harm, or defraud anyone
• Reproduce, duplicate, copy, sell, or exploit any portion of our website without our express written permission

3. Information Accuracy

We make every effort to ensure the information on our website is accurate and up to date, but we make no warranties or representations about its completeness, reliability, or accuracy. Service availability, pricing, response times, and specific service offerings may change without notice. The 10-minute average response time we reference reflects our typical experience but is not a guarantee — actual response times depend on location, traffic, weather, and emergency call volume.

Any information you obtain from our website is for general informational purposes only and should not be relied upon as professional advice for your specific situation. For an accurate assessment of your property damage, contact us directly.

4. Contact Form Submissions

When you submit information through our contact form:

• You confirm that the information you provide is accurate
• You authorize us to contact you using the phone number and email address you provide
• You understand that submitting a form does not create a binding service agreement — service is provided only after a separate written agreement is signed
• You consent to receive communications from us related to your inquiry

Standard message and data rates may apply to any text messages or calls we exchange.

5. Intellectual Property

All content on this website — including text, graphics, logos, images, videos, design elements, and the overall look and feel — is owned by OCI Restoration or our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent, except for personal, non-commercial viewing.

The OCI Restoration name and logo are trademarks of OCI Restoration. Other trademarks displayed on the website are the property of their respective owners.

6. Third-Party Links

Our website may include links to third-party websites, such as insurance carrier websites, our Google Business Profile, social media pages, or partner organizations. We don't control these third-party sites and aren't responsible for their content, accuracy, privacy practices, or any harm that may result from your use of them.

7. Disclaimer of Warranties

OUR WEBSITE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that our website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. You use the website at your own risk.

This disclaimer applies to our website only and does not affect any warranties related to actual restoration services we perform, which are governed by your separate service agreement with us.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OCI RESTORATION, ITS OWNERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability for any claim related to your use of our website shall not exceed one hundred dollars ($100.00).

Some jurisdictions don't allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless OCI Restoration, its owners, employees, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or your misuse of our website.

10. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws principles. Any legal action arising from or relating to these Terms or your use of our website must be brought exclusively in the state or federal courts located in Wake County, North Carolina, and you consent to the personal jurisdiction of those courts.

11. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we'll revise the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please reach out: