OCI Restoration ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website (ocirestoration.com), how we use it, and the choices you have. By using our website, you agree to the practices described below.

1. Who We Are

OCI Restoration is a veteran-owned property restoration company headquartered in Raleigh, North Carolina, serving the Triangle region. We provide water, fire, mold, storm, and biohazard restoration services for homes and businesses.

Contact:
OCI Restoration
8804 Gulf Ct, Suite H
Raleigh, NC 27617
Phone: 919-420-3500
Email: info@oci-nc.com

2. Information We Collect

We collect only the information you voluntarily provide to us through our contact form. This includes:

• Name — so we know who to address when we respond
• Email address — so we can reply to your inquiry
• Phone number — so we can reach you quickly, especially in emergency situations
• Message content — the details of your inquiry, including any information about the property damage or service you need

We do not currently use analytics tools, advertising pixels, or third-party tracking technologies on this website. If we add such tools in the future, we will update this Privacy Policy accordingly.

3. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your inquiry, provide a quote, or schedule a service appointment
• To dispatch emergency response crews to your property if you've requested help
• To communicate with you about your project, scheduling, and follow-up
• To coordinate with your insurance carrier on claims, with your permission
• To maintain records of services performed for our internal business purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Who We Share Information With

We may share your information only in the following limited circumstances:

• Insurance carriers — when you've requested that we work directly with your insurance company on a claim
• Service providers — third parties who help us operate our business, such as our email provider, customer relationship management software, or accounting platforms, all of whom are required to keep your information confidential
• Legal compliance — when required by law, court order, subpoena, or to protect our legal rights or the safety of others
• Business transfers — in the event of a merger, acquisition, or sale of company assets, your information may be transferred to the successor entity

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect the information you provide. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. By using our website, you acknowledge this inherent risk.

6. How Long We Keep Your Information

We retain the information you submit for as long as it's needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiries that don't result in service are typically purged from our systems within 24 months. Records related to completed projects are retained according to applicable accounting, tax, and warranty requirements.

7. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we have about you
• Request that we correct inaccurate information
• Request that we delete your information, subject to legal retention requirements
• Opt out of any future marketing communications (we don't currently send marketing emails, but if we do in the future, every email will include an unsubscribe link)

To exercise any of these rights, contact us at info@oci-nc.com or call 919-420-3500.

8. Cookies

This website may use basic technical cookies necessary for the site to function (such as session cookies). We do not currently use marketing, analytics, or advertising cookies. Most web browsers allow you to control cookies through their settings.

9. Third-Party Links

Our website may contain links to third-party websites, such as our Google Business Profile, insurance carrier websites, or social media pages. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last Updated" date at the top of this page. Material changes will be communicated through a notice on our website. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out: